Question 1

How long does shipping take?

Accepted Answer

Most orders ship within 1-3 business days. Standard shipping typically takes 3-7 business days after shipment.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders over $35.

Question 3

Can I personalize my order?

Accepted Answer

Absolutely! Many of our products can be personalized with names, dates, and custom messages. Look for the personalization options on each product page.

Question 4

What is your return policy?

Accepted Answer

Due to the personalized nature of our products, we cannot accept returns on customized items. However, if there is a defect or error on our part, we will gladly replace or refund your order.

Question 5

What materials do you use?

Accepted Answer

We use premium, durable materials for all our products. Our banners are printed on high-quality vinyl or fabric, and our books use thick, sturdy pages designed for little hands.

Question 6

How do I care for my banner?

Accepted Answer

Our banners can be gently wiped clean with a damp cloth. Store them rolled (not folded) to prevent creasing. They are designed to be reusable!

Question 7

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States. We are exploring international shipping options - stay tuned!

Question 8

How can I contact you?

Accepted Answer

You can reach us through our Contact page or email us directly. We typically respond within 24 hours.

FAQ